You can trust us to help you and your family to resolve issues that you may be facing. We can help with stress, relationship problems, depression, anxiety, nutrition and weight loss, parenting, and much more.
There are many ways to get help today - all completely confidential. Review the services below and use the icons under
If you have not done so already, please Register to create your workhealthlife Profile, so you can experience all that your EFAP and this site have to offer.
Our professionals are dedicated to supporting and guiding you and your family through issues that may be affecting your work, health or life.
We are the only Employee and Family Assistance Program (EFAP) provider with a full range of flexible and confidential counselling delivery options available to you and your family members.
Professional counselling is available to you and your family through:
- In-person sessions
- Sessions over the telephone
- Video counselling sessions
- Online group counselling
- Mobile app counselling program (My Migo)
- Online chat (First Chat)
- Online written exchanges (E-Counselling)
- Text-based self-guided (Health and Wellness Resources)
When you access counselling, we will help you determine which session option is right for you based on your issue, learning style, comfort level, schedule and more.
Our counsellors can help with the following:
- Relationship challenges
- Stress and resiliency
- Family concerns including communication, parenting, dynamics, and more
- Workplace communication, conflict, harassment, and more
- Mental health concerns including depression, anxiety, addiction, and more
- Bullying
- Abuse
- Grief
- Anger
- Communication skills
- Parenting school-aged children
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
Our Online Programs offer a convenient, private way to find the help you need to improve your relationships, health, financial future, stress management and much more. You will use interactive tools and assessments to understand your situation, set goals, work on the resolution, and develop an action plan for positive change.
Get started anytime, anywhere on your desktop or mobile!
Choose the Online Program right for you:
- Managing Stress
- Separation and Divorce
- Enhancing your Relationship
- Smoking Cessation
- Financial Planning
- Retirement Ready
- Job Loss and Transition
- Enriching your Career
- Eating for Health
- Parenting: School-age to teenager
- Stress Coach Connects
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
Once
you have registered for this program, you can access it in the My Activity area after login on workhealthlife.com.
Our consultants will work with you to address your specific concern or question. Let us help you do the research on locations, availability, fees and more for a wide range of services for your family.
Family Support is available to you through:
- Consultations over the telephone
- Text-based self-guided (Health and Wellness Resources)
- In-person consultations (through referral)
Our Family Support consultants can provide information on the following:
- Daycare centres and after-school programs
- Schools, educational services and special needs programs
- Parenting classes
- Emergency home care services
- Seniors’ accommodations/nursing homes
- Caregiver support groups
- Rehabilitation and home support programs
- Palliative care
- Outreach and transportation services
- Adoption and multiple birth services
- Expectant and new parenting
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
Additional professional services for learning, development and behaviour are available for your children through our Children’s Support Solutions.
These professional services are available to your family fee for service, outside of the Employee and Family Assistance Program (EFAP).
Visit the website at childrensupportsolutions.com or read more here.
Your program may not include all services described on this website. Please refer to your benefit material for more information.
Children’s Support Solutions are fee for service and not included in your Employee and Family Assistance Program (EFAP). Some fees may be covered by health insurance plans and/or government assistance. Please contact us for more information.
Take control of your financial future with advice from one of our financial experts.
Financial Support is available to you through:
- Consultation over the telephone
- An online, mobile-friendly program
- In-person consultations (through referral)
Our financial experts will provide information and answer your questions on:
- Credit/debt management
- Budgeting
- Bankruptcy
- Financial aspects of separation/divorce
- Real estate
- Retirement planning
- General tax information*
*Specific and complicated tax inquiries should be directed to government agencies responsible for tax laws in a particular country (e.g. Canada Revenue Agency, Internal Revenue Service)
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
This service does not provide advice about specific investment products, authorize loans or prepare tax returns. When required, we will facilitate referrals to licensed professionals for more extensive services such as financial planning or debt repayment planning. Your program may not include all services described on this website, please refer to your benefit material for more information.
We can help answer your legal questions through a confidential consultation with an expert. Through consultation, you will gain information and clarification about how the law applies to a specific situation.
Legal Support is available to you through:
- Consultation over the phone
- In-person consultations (through referral)
Our service can help with:
- Family law
- Landlord and tenant issues
- Separation and divorce
- Summons, warrants and subpoenas
- Custody and child support
- Wills and estate planning
- Consumer protection
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
Your program may not include all services described on this website, please refer to your benefit material for more information.
Through four programs, you will find information and resources to help you understand and manage challenges and opportunities related to your career and focus.
Career Counselling: General
Career counselling helps individuals to understand and exploit their strengths and work style to improve job satisfaction and performance, and retirement and lifestyle issues.
Working with a career counsellor, you can address a wide range of topics, including:
- Stress
- Work-life balance
- Career planning and redirection
- Preparing effective resumes and cover letter
Career Counselling: Resiliency Coaching
Resiliency Coaching is specifically designed to help individuals find a point of focus in life, reduce overall stress and remove challenges.
Over three months, you will learn more about:
- Coping strategies
- Steps to avoid burn-out
- Finding focus in life, and making it a priority
Career Counselling: Retirement Planning
The Retirement Planning program offers individuals wide-ranging support and information to help prepare for this important stage in their life. You will receive a specialized pre-retirement lifestyle planning guide, workbook and Pre-Retirement Financial Planning Resource to help you with:
- Self-assessment of values and goals
- Building a retirement support network
- Finding full-time or part-time work
- Consulting or starting a business
- Planning and preparing for your financial future
Career Counselling: Starting Out
The Starting Out program is designed to assist students aged 14-18 in their initial career exploration. A career counsellor will assess your interests, skills and temperament as stepping stones to exploring potential careers. You will receive the Career Planning for Students Handbook and other useful materials.
Career Counselling is available to you through:
- Consultation over the telephone
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
Your program may not include all services described on this website, please refer to your benefit material for more information.
Your diet can strongly affect your mood, health and energy levels. Maintaining a healthy, well-balanced diet can be a challenge with a hectic schedule and multiple personal and family demands. Through our Nutrition Support service, you will work with a Registered Dietitian who is focused on your health and goals.
Nutrition Support is available to you through:
- Consultation over the telephone
- Text-based self-help (Health and Wellness Resources)
Connect with one of our Registered Dietitians for advice about:
- Weight loss/gain
- Lowering cholesterol levels
- Getting off the diet "roller coaster"
- Reducing high blood pressure
- Boosting energy
- Regulating diabetes
- Healthy eating on the go
- Preventing heart disease
- Accommodating shift work
- Preventing osteoporosis
- Eating a well-balanced vegetarian diet
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
In naturopathic medicine, the individual is seen as a whole – the physical, the mental, and the emotional aspects – all play a role. Symptoms and disease are seen as warning signs of the improper functioning of body and lifestyle habits.
Naturopathic Support is available to you through:
- Consultation over the telephone
Our naturopaths will provide solutions that do not require conventional medicine, but may work in conjunction with traditional solutions and provider recommendations.
Our Naturopathic Support is focused on four key areas:
- Healthy sleep
- Aging well
- Stress-free living
- Workplace wellness
Specific topics we can address include:
- Work-life balance
- Illness prevention
- Improving digestion
- Energy levels
- Jet lag
- Recognizing mind-body connections
- Strengthening your immune system
- Positive food choices
- Midlife health changes
- Living well with shift work
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
Do you have a physical health issue requiring professional support? We can help you understand health issues and make the changes needed to be well and stay well.
Health Coaching is available to you through:
- Sessions over the telephone
Our Health Coaches are Registered Nurses and Occupational Health Nurses who offer practical, personalized support for physical health issues, such as:
- Diabetes
- High blood pressure
- High cholesterol
- Migraines
- Asthma, Allergies
- PMS, Menopause, Andropause
- Gastrointestinal concerns (Crohn’s Disease, ulcers)
They can also work with you to create a risk reduction action plan and motivate you to stick with it by addressing risk factors through:
- Weight management
- Healthy eating
- Smoking cessation
Support is available right now – Let us help!
Use the support icons found under the Let us help area located in the right-hand of your screen to find the support that’s right for you.
Being physically active and working out isn’t easy especially when juggling work, family, and other priorities. Virtual fitness makes it easy for you to get active and reach your fitness goals. Combining technology and live coaches who interact with you creates a convenient solution to workout safely at maximum efficiency, achieve results faster, and have fun!
LIFT Session Virtual Fitness is available to you through your Employee and Family Assistance Program (EFAP) and consists of:
- Automated fitness journeys
- Live web chat with coaches
Through your automated fitness journeys, you’ll have access to customized sessions based on your fitness goals and current fitness levels. Your sessions include detailed workout programs with demo videos to guide you. You can also chat live online with fitness coaches who can help with any fitness, nutrition or recovery questions you have. Each fitness session lasts 30 minutes, and the typical journey consists of three sessions per week for a total duration of six weeks. No equipment required!
LIFT Session is available right now – Give it a try today!
LIFT Session Fitness
Once
you have registered for this program, you will receive program information directly from LIFT Session to get started.
Manage your weight by changing your behaviour with the knowledge and support of a personal coach! Working together with your coach, you will set goals, overcome barriers, and learn more about physical activity and nutrition to support your weight loss.
Healthy Weight Management consist of the following components:
- Online assessment
- Interactive online program inducing trackers, goal setting and challenges
- Smart scale to track progress and outcomes
- Consultations with a coach over the telephone or online chat
By completing the online physical assessment, you will identify areas of focus that will help you set and achieve your goals.
Our coaches and program resources will provide information and answer your questions on:
- Physical activity
- Nutrition
- Mental health
- Lifestyle changes
Support is available right now – Let us help!
Use the support icons under the Let us help area located on right on the right hand side of this page to find the support that’s right for you.
Your program may not include all services described on this website, please refer to your benefit material for more information.
Our Total Health Index (THI) Discovery is an industry-leading Health Risk Assessment (HRA) that measures and provides feedback to you about your health across four key pillars:
- Physical
- Mental
- Work
- Life
THI Discovery is a comprehensive, online assessment that gives you a confidential, personalized picture of where your current health is, and what you can do to improve it and your resilience for sustainable change.
This tool will generate a report outlining lifestyle and health factors which contribute to your overall well-being. Your report will direct you to health information and resources that are specific to your own health risks – giving you the tools to achieve better health.
The THI Discovery is available to you through:
- Online assessment
- Online health report with recommendations
Support is available right now – Let us help!
Use the support icons under the Let us help area located on right on the right hand side of this page to find the support that’s right for you.
This assessment is not a diagnostic tool, rather designed to identify and raise awareness of health status and areas of risk.
Your program may not include all services described on this website, please refer to your benefit material for more information.
LifeSpeak is an online platform of health, wellness and professional development information presented by acclaimed experts. Watch, listen and learn about a variety of topics to empower you and your family to overcome personal and professional challenges. You also have access to the experts by participating in the monthly “Ask the Expert” web chat sessions.
LifeSpeak videos are short, 8-minutes, and address topics like:
- Physical and mental health
- Personal growth and relationships
- Professional development and communication
- Parenting
- Eldercare
LifeSpeak’s extensive collection of expert-led videos and podcasts is available online 24/7 and can be accessed confidentially with a unique login from your computer or tablet. Watch, listen and learn at work, home or during your commute!
Your program may not include all services described on this website, please refer to your benefit material for more information.
Learn anytime, anywhere with our short video seminars covering a variety of health and wellness topics.
Through our Children’s Support Solutions, you and your family have access to a range of specialized solutions for children and teens. These professional services are available to your family fee-for-service, outside of the Employee and Family Assistance Program (EFAP).
If your child experiences difficulty learning, stress or anxiety, low self-esteem, challenges with social interaction, struggles with language – we can help!
Our services include:
- Speech-Language Pathology
- Special Education
- Psychology
- Psychoeducation
- Neuropsychology
- Guidance Counselling
- Screenings and Assessments for speech therapy, Autism, ADHD and more
- Programs for using assistive technology and tools
- Workshops for high school preparation, reading and more
Children’s Support Solutions are provided at our clinics in:
- Greater Toronto Area
- Montreal and surrounding areas
- Metro Vancouver
- Sherbrooke
- Terrebonne
- Quebec City
Support is available right now – learn more and book an appointment today. Visit the Children’s Support Solutions website at childrensupportsolutions.com or call 1.866.653.2397.
Children’s Support Solutions are fee for service and not included in your Employee and Family Assistance Program (EFAP). Some fees may be covered by health insurance plans and/or government assistance. Please contact us for more information.