Your First Call
When Should I Call Morneau Morneau Shepell?
Employees and their family members can call the program, 24 hours a day, seven days a week, for completely confidential support, information and assistance. From a personal crisis, to parenting questions, career matters to alcohol and drug concerns: our Client Care Representatives (CCRs) are trained to connect you with the help you need to deal with the issue at hand.
What Can I Expect When I Call?
Assessment. When you first call, you’ll speak with a qualified CCR who will assess your situation, risk, needs and preferences and guide you to the assistance best suited to resolving your issue. Our representative will ask you a series of questions, including the name of your organization to ensure you’re eligible for the program.
Confidentiality. Though the representative collects information including your name, employer, address, reason for calling, etc., this information remains completely confidential and is never released to your employer. Information gathered provides general statistical data—without ever singling out individuals or identifiable groups—to help Morneau Morneau Shepell understand program user’s needs and provide the best, most relevant service possible.
Support
- For crisis situations. The CCR ensures you receive immediate help, while urgent counselling matters are given an appointment within 24-48 hours.
- For any other questions and concerns. The CCR is there to direct you to the right assistance in the way you’re most comfortable with, whether it's connecting you to a specialized program, linking you to a counselling appointment, or sending you a self-directed resource package.
Remember, no problem is too big or too small for the EFAP and contacting Morneau Morneau Shepell is the first step towards addressing an issue.
